2. Go online to arrange the cremation
After notifying us, you need to order and pay for the cremation through our website. We’ve made the process as easy as possible for you. Simply select our Simple Cremation Package, decide which urn you want, and add any keepsake options.
Review the itemized statement that shows the total cost of the cremation. Once you are satisfied with your choice and the cost, enter your contact and billing information (you can pay with any major credit card) and select ‘Submit’ to make that payment and enter your order.
As soon as we receive you order, we’ll send you confirmation of receipt and further instructions by email. Call us if you need help with placing the online order.
3. Fill out, sign and return the authorization forms
The next step is to complete two legal documents: The Vital Statistics Form and the Cremation & Disposition Authorization Form. You need to sign and return these forms to us within 5 of days of your loved one coming into our care. We cannot go ahead with the cremation unless we have these forms.
This Vital Statistics Form allows us to file for the death certificate, and the Cremation & Disposition Authorization gives us permission to carry out the cremation. Just download the forms from our website, fill them out, sign them and return them to us.
California laws states that cremation cannot take place until 48 hours after death. We usually carry out a cremation within seven days of receiving an order that’s been placed online. We will confirm the exact time and day.
4. Inform friends, relatives and organizations
One of the hardest things you’ll have to do is inform family, friends and others of your loved one’s passing. It may be a good idea to ask a handful of people to spread the news among your wider circle for you.
You’ll also need to contact some organizations very quickly. The main ones to call in the immediate days after death are:
Social Security Administration (to report death, stop checks and claim any survivor’s benefits)
Current employer (to notify of death, arrange final salary and ask about benefits).
US Department of Veterans Affairs (if your loved one was a veteran, funeral allowances may be available)
Defense Finance and Accounting Service (if your loved one was retired military, you need to report the death and arrange survivor’s benefits)
Your attorney (to assist with estate settlement and other legal matters)
One of the best ways to notify people of a death is by placing an obituary in local newspapers. You may want to read these tips for writing an obituary. We can supply you with a list of local newspapers that publish obituaries as well.
Please note: If we don’t receive the Vital Statistics Worksheet and the Authorization for Cremation and Disposition within 5 business days of your loved one coming into our care, additional sheltering fees will be charged.
5. Receive delivery of the ashes
Once the cremation has been carried out, we’ll place the ashes in the urn that you’ve selected and deliver them to you using a trusted courier. We can also deliver the ashes to another address outside our service area and within continental USA for an additional fee.
If a death has occurred in your family and you’re not sure what to do next, please call us at 800-922-7773.
We are available to you and your family 24 hours a day, 7 days a week, 365 days a year.